Frequently Asked Questions

Yes! We ship all over the world.

Once your order has been shipped we'll send you an email with a Royal Mail reference number. If you haven't received this please check your spam folder. Alternatively you can log into your account and view your order history. If you still cannot find the information contact sales@inchblue.com.

Where standard UK delivery has been selected, (Royal Mail 48 untracked) there is no transit information. Royal Mail scans the parcel once delivery has been attempted or made. Where Royal Mail 24 tracked has been selected, you can track the order via the Royal Mail website using the tracking number provided via email when your order is shipped.All international orders are sent via a tracked service and can be tracked via the Deutsche Post website or your local postal delivery service website.

Our mailing boxes fit through most letterboxes so you don't need to be home to take delivery. Large parcels will be taken back to your local Royal Mail delivery office if you haven't specified a safe place. You will need to follow the instructions on the calling card to rearrange delivery. International deliveries require a signature. If no one is home your order will be taken to your local parcel shop or delivery office. You will need to follow the instructions on the calling card to arrange a redelivery or collection.

Orders are despatched in 1-3 working days, Monday – Thursday. Delivery within the UK usually takes 1-3 working days. International delivery can take between 3-10 working days. Delivery times are not guaranteed.

Unfortunately not. We advise customers to obtain proof of postage when returning goods, as we are unable to take responsibility of returned goods lost in transit.

Unfortunately not. You would need to contact the company you purchased them through.

If the purchase was made through our website we are happy to exchange. Click here for info. If the shoes were purchased through a reseller you will need to go to them directly.

Of course, you can find a returns form on the back of the delivery note.

In short, NO. If the shoes are machine washed they may lose their colour or shrink.

Suede soles can be worn outside in dry conditions. Rubber soles can be worn in damp conditions. Our shoes are not recommended use in wet weather.

We do not recommend that our printed shoes are worn outside on abrasive surfaces like concrete when a baby is crawling or using a baby walker as dragging toes on rough surfaces will cause damage to the print.

Generally any direct contact on a rough surface will cause damage and when a baby is in the crawling stage of development (as opposed to walking) you would expect toes to be dragged over the surface they are crawling over. The shoes will wear more during this stage but they are doing a great job of protecting little feet.

Our motif styles will wear in the same place but because the leather isn't printed it will just look scuffed. If your child is in a baby walker for example this is more likely to happen. This is normal as the shoes are made from soft leather to allow natural growth and movement which is essential for good foot health.

*Sheepskin is a natural fibre so some shedding and gradual colour fade may occur.

*Avoid exposure to prolonged direct sunlight

*Every sheepskin is unique with its own natural characteristics so colour, pile and size can vary slightly.

*Shaking and regular brushing is recommended.

*Spot Clean with a soft damp cloth.

*Specialist dry clean is recommended for heavy soiling.

* Do NOT Tumble Dry or Iron

* We DO NOT recommend Hand or Machine washing.

HOWEVER we know sometimes a good wash may be the only solution. So if you do decide to immerse your sheepskin in water here are some tips.

Machine Wash (At your own risk)

*Use hand-wash /wool cycle. MAX temp 38C/110F

*Use Cold Cycle if you are unsure.

*Use a small amount of wool detergent that is recommended for Merino Sheepskin. (Non-alkaline, enzyme and bleach-free)

*DO NOT use Fabric conditioner

*Spin gently to remove excess water.

Please note that this information is only to provide helpful info and any washing and drying of sheepskin products is done at your own risk. We cannot be held responsible for any unforeseen damage that may occur.

Drying Instructions

*Product should be pulled/stretched gently back into original size/shape while damp prior to drying.

*Brush gently with a suitable wool carding brush whilst product is still damp and again when rug is completely dry. This will make rug fluffy again.

*Products should be dried flat where possible.

*Dry naturally away from direct sunlight and direct heat such as radiators, heaters or fires as it will cause hardening of the rug and can cause shrinkage.

*Do NOT Tumble dry or Iron

You can find the size information under the Inch Blue label on the side of the shoes.

Please check your spam folder, if you still haven't received the email please email sales@inchblue.com.

Please check your spam folder, if you still haven't received the email please email sales@inchblue.com.

Rubber soles are more durable outdoors.

We recommend our suede soles for pre walkers, they will allow them to grip their toes more easily which will help them develop a sense of balance. Once they are more confident on their feet we would recommend our rubber soles. They will be more durable outdoors and are still flexible and lightweight.

All designs are available with suede or rubber soles. Once you have chosen a design and selected a size a drop down will appear for you to select sole the sole type.

Unfortunately not at the moment but we're working on it and they will be available soon. Follow us on facebook or instagram for updates.